Our Frequently Asked Questions are for helping new customers learn more about our products.  If you have are an existing customer, and have a technical support question, please use our Technical Support Help Center located here.
Protecting against an astonishing 106,452 known online privacy threats, Identity Patrol's 24.7 Active Quarantine Response System ensures your privacy remains protected.
Editors Pick
Identity Patrol has been fully tested on the Windows Vista Operating System and is fully compatible. 
Defends Against More then 106,000 Spyware, malware and identity Threats
Detects any type of attempt to capture keystrokes including malware installed keyloggers.
Notifies you of any programs that are on your computer that may be recording your activity. 
The most advanced spyware removal tool available on in the world based on definitions detected and threats removed.
What Makes Identity Patrol Different from Other Anti Spyware Programs ?
Identity Patrol is an advanced spyware protection suite that differentiates itself from other spyware removal programs through an advanced system of detection algorithms that scans far deeper into your system than standard programs do for traces of spyware.   Using a database of more then 106,000 daily updated definitions, Identity Patrol is like a watch dog looking for any signs of an intruder.   Because of its proprietary method for deep scanning your entire system, the program is simply " smarter " then other spyware programs thanks to its ability to detect even the the most deeply hidden traces of spyware activity.   
How Does Identity Patrol Stay on Top of New Spyware and Identity Threats ?
Identity Patrol updates it spyware and malware detection definitions via the Spyware Definition Center - an organization that collectively gathers definitions to its database on a real time basis and receives input from millions of users every day.  The moment a new definition is identified, the data base is expanded to include it and Identity Patrol automatically scans for traces of the new definition on your computer.    It is through this process that your copy of Identity Patrol stays current at all times.  
What is the Difference Between Spyware Threats and Identity Threats ?
The reason Identity Patrol is such a powerful spyware detection and removal program is because it is designed to spot any attempts on your system to monitor your usage or gain access to your files and programs.   In test after test, Identity Patrol out performs all spyware removal programs, including being able to detect monitoring programs that are guaranteed by their manufacturer to be undetectable.  ( See the test results here )
Can I Scan My Computer for Threats to My Privacy for Free ?
Yes, all Patrol Software is provided on a try before you buy basis, allowing our customers to see the application in action before they invest in our software.   We are able to offer this service because our products are the best in their class, and once you see how effective they are, you'll feel confident in your purchase. 
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